Terms & Conditions

Please read this page carefully as it contains important information

QUOTATIONS

Quotations are valid for a 1-week period only.

ORDERS

Orders may be placed by phone, post or email. All orders must be made or confirmed by the customer in writing and are subject to our terms and conditions. It is the client responsibility to identify any specific requirements to Villaverde in writing at the time of placing the order. Once full payment has been made, an invoice including specific wiring and customisation instructions will be sent to the customer either in an email or by post. Please read and check the contents of your invoice carefully. If you consider there to be any errors on your paid invoice, you must notify us in writing within 5 working days from the date of payment. Express orders may be possible at VILLAVERDE’S discretion. Please note that your goods may be crated for shipment and may be of a large scale, depending on the size of your order. VILLAVERDE’S terms and conditions do not affect your statutory rights.

INTERNATIONAL SHIPPING DOCUMENTATION

For orders shipped outside of the UK, it is the client’s responsibility to notify VILLAVERDE in writing prior to payment, if shipping documentation such as Certificate of origin / Packing list are required by customs at the final destination.Please be aware that fees are applicable for Certificate of origin, the fee varies from country to country.

PAYMENT

Retail payments can be made by Visa, Mastercard, cheques or bank transfer. Trade payments can be made by bank transfer and debit card only. Payment must be made in full before an order can be placed. Mail order transactions can only be delivered to the cardholder address. Client wishing to pay by chip & pin, need to provide ID upon collection of the goods.

COMPLETION SCHEDULE

VILLAVERDE makes a good faith effort to deliver within the scheduled production time frame, but delivery times are to be treated as estimates only. VILLAVERDE cannot be held responsible for delays due to circumstances beyond our control. (e.g. transport companies). VILLAVERDE has a right to reject, refuse or amend an order with no liability where a design would breach health and safety regulation.

DELIVERY/SHIPMENT

VILLAVERDE does not provide delivery service, but can arrange independent shipping on behalf of the client upon request. Client’s chosen method of transportation is solely their responsibility. Shipping costs vary depending on size, weight and fragility of items purchased. All packing, shipping and insurance charges are the client’s responsibility. The client’s couriers should provide the necessary insurance to cover the order. A signature from the client’s chosen courier upon collection confirms that they have received the goods in perfect condition. Boxes will be labelled in accordance with the client instructions.VILLAVERDE cannot be held responsible for damage to items once they leave the premises. Delivery arrangements organised by Villaverde are made on behalf of the client, a full delivery address must be confirmed in writing. If the delivery address changes, it is the client’s responsibility to communicate the change in writing. VILLAVERDE would need to obtain an updated delivery quotation from an independent shipping company and amend all necessary paperwork.

ACCEPTANCE OF GOODS

The Customer is responsible for unpacking and inspecting the goods immediately on receipt and shall inform VILLAVERDE of any defects or discrepancies, a written notice to VILLAVERDE is required within 3 days of the delivery acceptance. If the customer fails to give such notice they shall be deemed to have accepted the goods. VILLAVERDE will not accept any subsequent claims for damage or shortages that are made at a later date. All products are handmade in Italy per client per order, therefore natural variances may occur. Colour may vary due to the process of hand blown murano, hand painted metal and wood. Actual colours may vary from the colour on your screen due to monitor colour restrictions, therefore colour finishes shown online are intended as a guide only. Please contact our London showroom for further assistance.

INSTALLATION/FIXING

Villaverde does not provide an installation service, the client is responsible for choosing a qualified independent electrician to install their products. Should your product need to be assembled, instructions will be provided. Please make sure the doors/windows of the property are an adequet size to accommodate the size of your product. If additional chain and flex is required, this must be specified at the time of order. Extra charges will apply. Lightbulbs not supplied. It is the client responsibility to identify and source any specific lightbulbs that may be required before installation. Villaverde does not provide ceiling hooks for any suspended light fixtures. The client or fitter is responsible for purchasing suitable hooks for the weight of the product indicated on the invoice.

CANCELLATIONS / RETURNS

As stated in our quotations and paid invoice, all ordered products are custom / handmade to the client’s specifications per transaction and cannot be exchanged or returned. Unfortunately, you will not be able to cancel an order once it is made. All products are handmade therefore variation in colour and size may occur.

WIRING & CUSTOMISATION

All products supplied by VILLAVERDE comply with current EC European Standards. All lighting is made to EU standards. If UL certification is required, please enquire for further information. VILLAVERDE’s lighting products are dimmable and also suitable for LED bulbs, which are not provided by Villaverde. All wiring requests for countries outside the UK should be confirmed in writing at the time of ordering.

STORAGE

The customer will be notified as soon as their product arrives in London. Due to insurance and space constraints, we cannot store merchandise on the premises for more than 1 week. VILLAVERDE cannot be held responsible for damage to goods left on the premises beyond that period of time.

Villaverde Ltd are committed to protecting your privacy when using our web site.

This statement explains how we use information you give us and the ways in which we protect your privacy. We may be required to change it from time to time so we recommend checking this statement occasionally.

This privacy statement applies only to our web site’s: villaverdeltd.com & abrissi.com. Wherever we link to other sites not covered by this privacy statement we will title links appropriately so the user is aware that they are being forwarded to a third party site.

THE DATA PROTECTION ACT OF 1998

We treat all personal information (which means any data from which you can be identified, including your name, address, email address etc.) that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act. Under this Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

We also maintain log files that allow us to record visitors’ use of the site. Log files provide us with statistical information on how people use the site and what content people are viewing. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Any amendments to this policy will continue to be in accordance with the provisions of the Data Protection Act 1998. The Data Protection Act 1998 can be reviewed at the Information Commissioner’s Office website.

THE INFORMATION WE COLLECT AND HOW IT IS USED

We collect personal data from any emails which you send to us. The personal data we collect will in most instances be specifically used to respond to an enquiry or information request or to provide you with goods or services. Occasionally it may be used to allow us to develop our site to enhance the online experience of our users.

Your personal information will be used only for the purposes of communicating with you in relation to our goods or services, to enable us to review, develop and improve the services we offer, or for any other purposes to which you have given your consent.

USE OF COOKIES

Cookies are pieces of data that are often created when you visit a web site and are stored in the cookie directory of your computer either temporarily or permanently. We only set first party cookies that aid in your use of the site and Google Analytics cookies which track web use but DO NOT collect any personal user data.

DISCLOSURE OF USERS' PERSONAL DATA TO THIRD PARTIES

We do not disclose your personal data to any third parties outside of the Villaverde network without your permission except insofar as you have consented to such disclosure or we are required to do so by law for information such as a court order, witness summons, or complaint from governmental authorities.

KEEPING YOUR DATA SECURE

We have put in place appropriate physical and electronic measures, security policies and managerial procedures to safeguard and secure the personal data that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

Only authorised employees will have access to your personal information. All employees who have access to your personal data are contractually obliged to respect the confidentiality of your personal data.

While we strive to protect your personal information, we cannot guarantee the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet.

CONTACTING US AND ACCESS TO PERSONAL DATA

You have the right to request a copy of the information we hold on you. You may also request amendments to any personal data that we are holding about you which is factually inaccurate.

To request a copy of your personal information, contact us using the details below. There may be a fee involved in providing this data and you will be expected to provide proof of identity. Insofar as the law permits, however, we reserve the right to refuse to provide you with information. In this eventuality we will give you with the reasons for refusal.

If you have any other questions or concerns about our privacy statement and practices please contact us at info@villaverdeltd.com.

(Last revised August 2016)